Safety & Proper Use
We here at Modern Icon understand the risk involved in the environments in which our products are intended to be used.
That said, it is extremely important—and is your own responsibility—to inspect each product, prior to each use, to ensure that the product is in good working order. While we strive to use the best USA-sourced materials coupled with hand made construction in all of our products, we also understand that with each of those materials there are limitations to their use. While our products are built to last and designed to function in the most demanding environments, they are not indestructible. Use and care of our gear is the user’s responsibility.
It is critical to note that while many of our products are made using strength-rated materials, our products are not designated for rescue applications or life loads, unless specifically labeled.
Damages as a result of True Emergencies
If a product is used and damaged in a true emergency, we will replace it at no cost to the owner as long as the following conditions are met:
The situation it was used in must constitute a true emergency as determined by Modern Icon; what remains of the product must be returned to Modern Icon in accordance with the Returns policy. Owner is responsible for shipping to Modern Icon, and a printed Return Authorization Form (provided by Modern Icon) accompanied by a printed typed document describing the situation in which the product was used and how it was damaged must be included.
Photograph(s) must be submitted of the damaged product to validate the account of how it was damaged if such photos can be taken without compromising the safety of the user. If the situation it was used in must remain confidential, then a photo of the damaged product after the event must be taken as soon as possible for evaluation of damages.